How do I order WatchLive Pro online?
After you have decided to purchase, go to the order page. Choose your billing frequency to begin the purchase. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. We also accept PayPal. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc." which is our payment processing provider. This company securely handles millions of software orders every year for many different types of software companies.

How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% secure and confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.

Do you take orders by phone or mail?
Yes. To order by toll-free phone or mail, first go to the online order page to setup the order. Fill out the customer information section on the second secure page so it will be in our system. At the bottom of this page there will be a field called "Payment Type:". In this field, select "Phone" or "Mail" and then click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell lists to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products' successful operation. We also will not contact you in any way unless you request assistance.

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates and online technical support for the life of your subscription. In the extremely rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

Do you offer WatchLive Pro on CD-ROM?
Yes. To order on CD-ROM, first go any order page. Check the "Add CD-ROM" box to select the addition. There is a minimal charge for the CD version. When you order a CD-ROM you will still be sent the instant download upon purchasing.

How do I cancel my subscription?
You can cancel your subscription to stop future billings anytime. Just open a support ticket and let us know you would like to cancel the subscription. Your account will stay active until your subscription length runs out. It will then be disabled.

Do you provide software updates?
Yes. You will receive all product upgrades absolutely free as long as you remained subscribed. If you cancel your subscription and wish to restart it, simply purchase a new subscription to obtain the latest version

Does WatchLive Pro work on my Internet connection?
WatchLive Pro works on ANY Internet connection. It doesn't matter if you have a high-speed connection or a 56k connection. The activity logs are very small thus they can be sent in total stealth using virtually any Internet connection.

Which versions of Windows is WatchLive Pro compatible with?
WatchLive Pro works on any version of Windows including Windows 95, 98, 98SE, ME, XP, 2000, 2003, NT and Vista. WatchLive Pro will NOT monitor a Macintosh. However, you can monitor a PC through any Mac's browser.

Can anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your activity or connect to your PC without your secret password.

Will users know WatchLive Pro is installed once I install it?
The only way they will know is if you chose the "Alert User at Startup" option during installation. If you didn't choose that option then nothing will be displayed to notify the user. The software is invisible to the user.

Can I install WatchLive Pro from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just copy the installer to a floppy or CD and take it to the computer in which you need to monitor. Then run the installer from the floppy or CD to install onto the computer.

How can I remove WatchLive Pro from my PC?
To stop WatchLive Pro from running on your PC, simply login to your online control panel. Then select "Uninstall WatchLive Pro" from the left side menu. The software will then remove itself the next time it uploads information, which is usually within minutes.

Why did my logs stop updating?
The first thing to try is to login to your WatchLive Pro account, then click the LOGOUT link. This will force your logs to start uploading again in ten minutes in case you forgot to click LOGOUT the last time you used the Live Control Panel. Please remember you should always click the logout link when you are finished or the logs will pause uploading.

If you have already done this, and your logs have stopped for less than 48 hours then its too soon to know whether you need to re-install. The computer could simply be turned off or not connected to the internet right now.

If you can have the remote user reboot the computer this may help. A reboot will allow the software to upload logs six minutes after a successful internet connection. All pending logs will upload at that time and be viewable in your WatchLive Pro account. If two days pass and no logs are uploaded then you should reinstall the software.

Why are only some keystrokes being recorded?
The usual cause of only some keystrokes being recorded is that non-ASCII characters are being typed. For example accented characters are not ASCII characters. When non-ASCII characters are typed the entire entry will not be recorded. We are working on adding this feature in the next version of WatchLive Pro. In the meantime you could view most of the keystrokes in your screenshots logs.

Why is my username and password not being accepted?
Be sure that you are typing your username and password in EXACTLY as indicated when you setup your account. Usernames and passwords are case-sensitive.

How do I retrieve a lost password?
To retrieve your online control panel password, click the lost password page to have it sent to your email address. This page can be found on the Login page.

How do I change my WatchLive Pro password?
To change your WatchLive Pro password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm.

I need further support, where do I find it?
http://www.SpyHelpDesk.com/